Don’t you just hate broken promises? Like when your relative promises to stop smoking or to stop seeing that person who’s just plain bad for him/her, or when your friend promises to watch your kid while you go to something you’ve been waiting for all year, or when your spouse promises to stop leaving his or her dirty underwear in the floor…and then the promise is just never honored? Boy, that sucks.
What sucks even worse is when a company makes a big promise that affects plenty of people—and then just fails at keeping it, so thoughtlessly and uncaringly, as if it never even mattered to their customers. Toys R Us has done just that.